Astrozap wants you to be fully satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item(s) for a full refund, less shipping and handling fees. Please read the details below for more information.
Section 1 - Standard Return
Astrozap customers may return merchandise purchased from Astrozap up to thirty (30) days after receipt of merchandise for a full refund of the purchase price. A full refund will be given provided the product is returned in new condition, complete in its original packaging, Shipping charges will not be refunded unless the return is a result of an Astrozap error (see Section 2).
If you wish to return merchandise for a refund or exchange, it is required that you call or e-mail Astrozap to obtain an RGA number (Return Goods Authorization) beforehand. Returns without an RGA number will not be accepted. This RGA number must be located on the shipping label. DO NOT write or affix the RGA number (or anything else!) on the product or its internal or external boxes! It is the customer's responsibility to make sure the merchandise is securely packaged and insured for the full purchase price. Astrozap will not be held responsible for lost or damaged packages.
Returns will be processed by Astrozap as quickly as possible. Please allow 7-10 business days from Astrozap's receipt of your package for credit card refunds, and thirty (30) days after original date of purchase if you paid by personal check.
Any merchandise that does not arrive in like-new condition will be subject to a minimum 10% restocking fee. Missing parts, packaging, instructions, warranty cards, etc., as well as damage or other detrimental effects to merchandise, will result in higher restocking fees. Restocking fees will be determined by Astrozap after inspecting the merchandise.
Returns will not be accepted after 30 days without prior approval from Astrozap management. Astrozap will work with customers who have special circumstances, especially in regards to gifts, but reserves the right to refuse returns after thirty (30) days has elapsed.
Section 2 - Astrozap Shipping Error
In the unlikely event that you receive the wrong item(s) from Astrozap, please contact us by phone or e-mail and obtain an RGA number. Astrozap will arrange to have the incorrect item(s) picked up from your home or office, and we will ship the correct item(s) to you at no additional cost. The customer will never pay additional shipping if Astrozap is at fault.
Section 3 - Product Damaged in Shipment
Customers should always inspect packages and their contents as soon as possible after delivery. If there are any shipping damages, the customer must report the damage immediately to the carrier of the package (UPS, USPS, etc.). The carrier will arrange to inspect the package and return the box and its contents to Astrozap. We will send a replacement as soon as we have confirmation that the damaged order is on its way back to Astrozap.
Customers should NEVER send damaged merchandise directly back to Astrozap (or anywhere else!). If this happens, Astrozap will not be able to collect insurance on the damaged goods and Astrozap will not accept the returned merchandise. We will always do our best to replace damaged goods as quickly as possible, but the customer must follow the proper procedures to receive the replacement merchandise at no charge.
Section 4 - Defective Merchandise
If you receive an item you believe to be defective, please contact Astrozap via phone or
e-mail and we will discuss the problem with you. We will do our best to resolve the problem as quickly as possible. Defective products are under the domain of the manufacturer, yet Astrozap will provide assistance and support in dealing with the manufacturer. The various manufacturers have different methods of handling defective products, but legally they are required to repair or replace the item in a reasonable amount of time. Standard return policy (Section 1) applies if the item is returned for a refund.