Astrozap Warranty and Returns Policy

WARRANTY

1. Limited One Year Warranty on Astrozap Dew Shields and Other Products Manufactured by Astrozap

Astrozap warrants to the original retail purchaser that each product manufactured by Astrozap will be free from defects in materials and workmanship for a period of one year from the date of purchase. This warranty shall not apply if it is shown that the defect or malfunction was caused by abuse, mishandling or unauthorized repair of the product.

Use of a Dew Controller on an Astrozap Dew Heater other than the Astrozap Dew Controller AZ-720 will void the warranty on the Astrozap Dew Heater. Only Astrozap Dew Controller AZ-720 should be used with Astrozap Dew Heaters because damage can result from overheating.

During the warranty period, Astrozap will repair, replace, or refund, at its option, any such defective product or part thereof at no cost to the purchaser for parts or labor.

Please follow these guidelines and steps to start your warranty return:

A. Contact us to get a warranty return authorization number (WRA#) and start the warranty return process. No warranty return will be accepted without an WRA. To request an WRA, please contact us by phone or email (512.295.0818, sales@astrozap.com) and provide us with the following:

  • Original order date
  • Original order Number (receipt is best)
  • Product SKU# and Description
  • Detailed description of defect
B. Use the following steps to prepare and ship your warranty return to us:
  • Package well to prevent damage in shipping.
  • Be sure you include all the original product parts/accessories associated with the defect.
  • Please include (print is best) your name, address, email address, phone number, WRA and description of defect inside the package.
  • Create a warranty return shipping label including:

From (your address)

To Astrozap Returns WRA # ____________
1320 Cabelas Drive  Buda, TX 78610

  • Ship your package with a service that is trackable (UPS, FedEx or USPS) and we recommend that you insure your package to protect you in case it is damaged during transit to us.

Once we receive your warranty return, we will inspect it and contact you with the resolution of your defective product. The original purchaser is responsible for shipping the defective product to Astrozap. Astrozap will be responsible for the shipping cost to return the new or repaired product back to the customer.

2. Warranty on Explore Scientific Products

Warranty claims for any Explore Scientific Product purchased from Astrozap must be made by you directly contacting the manufacturer. Should you need any additional help from Astrozap after contacting the manufacturer, we are there to support you for any additional help we can offer. However, it is the ultimately the responsibility of Explore Scientific to fulfill any warranty claims.

3. Warranty Policy on Used Gear Purchased from Astrozap

Astrozap does not offer warranties for Used Gear. However, we do allow returns for USED GEAR that is experienced to be defective immediately upon receipt (see RETURNS below).

 

RETURNS

Overall Returns Process

All of us at Astrozap work hard to exceed our customers’ expectations. This includes making sure that you are 100% satisfied with your purchase.

Astrozap offers a 30-day return policy on new Astrozap-made products purchased from Astrozap. We do not offer a return on Used Gear unless the product received is experienced as defective upon receipt.

Explore Scientific has its own return policy and overall they are very committed to customer satisfaction. Returns of Explore Scientific products are made by you contacting Explore Scientific directly (with us assisting you in he process as needed).

Any issues with a product after 30 days from the purchase date will fall into the Warranty Policy for resolution. Please note that there are only a few items that are non-returnable: Gift Cards, Books, Maps and Solar Material.

1. Return of Products Received as Defective

For Astrozap-made products (or Used Gear), we will work directly with you to resolve the situation. If you receive an Astrozap-made product that you immediately experience to be defective, please contact us immediately by phone or email (512.295.0818, info@astrozap.com) and provide us with the following:

  • Order date
  • Order Number
  • Product SKU# and Description
  • Detailed description of the product problem you are experiencing.

For Explore Scientific Products purchased from Astrozap that are received as defective, the return must be made by you directly contacting the Explore Scientific. We advise you to contact Explore Scientific concerning any defect as soon as possible. Should you need any additional help from Astrozap after contacting the manufacturer, we are there to support you for any additional help we can offer. However, it is the ultimately the responsibility of Explore Scientific to resolve the return process for any of their products that are received as defective.

2. Return of Products Received as Damaged in the Shipping Process

If you receive a product that you experienced to be damaged in the shipping process, please contact us immediately by phone or email (512.295.0818, info@astrozap.com) and we will guide you with the process to resolve the problem.

3. Returns for Any Other Reason

For Explore Scientific Products purchased from Astrozap that are being returned for any other reason (other than being defective upon receipt or damaged in the shipping process), the return must be made by you directly contacting the Explore Scientific. We advise you to contact Explore Scientific concerning your return as soon as possible. Should you need any additional help from Astrozap after contacting the manufacturer, we are there to support you in the return process. However, it is the ultimately the responsibility of Explore Scientific to resolve the return of any of their products.

For Astrozap-made products (or Used Gear purchased from Astrozap) that are being returned for any other reason (other than being defective upon receipt or damaged in the shipping process), the return must be within 30 days of the purchase date. The product and components/accessories must not scratched or damaged in any way, and all product parts must be complete and in original, undamaged condition. Please follow these guidelines and steps:

A. Contact us to get a return authorization number (RMA#) and start the return process. No return will be accepted without an RMA. To request an RMA please contact us by phone or email (512.295.0818, info@astrozap.com) and provide us with the following:

  • Order date
  • Order Number
  • Product SKU# and Description
  • Reason for return
B. Use the following steps to prepare and ship your return to us:
  • Use the same packaging as was sent to you with the product.
  • Include all the original product parts/accessories, documentation in the same condition as received.
  • Create a product return shipping label including:

From (your address)

To Astrozap Returns RMA # ____________
1320 Cabelas Drive  Buda, TX 78610

  • Ship your package with a service that offers tracking (such as UPS or FedEx) and we recommend that you insure your package to protect you in case it is damaged or lost during transit to us.

Once we receive your Astrozap-made product return, we will inspect it to confirm it is in the original, undamaged condition, with all the components/accessories. If the product is found to be complete and in new condition like you received it, you will receive a full product refund (less shipping costs paid by you, if any).

If the product shows signs of use as noted above, is missing or has damage to any components/accessories, your return will be subject to a restocking fee which will be determined upon completion of the inspection. In this case we will contact you with the fee and give you the option to accept the return amount or have us ship the product back to you.

Please note for returns in this category that original shipping expenses paid by you (if any) are non-refundable and that you will be responsible for return shipping expenses. Once we receive your return, It usually requires 5 to 10 business days for Astrozap to complete the return process. Your refund will be to the same payment method used by you for the purchase, and you should allow several business days to see the refund amount on your payment account. If the returned item was purchased with a gift card, the return credit will be in the form of a gift card or gift credit for the value of your return.