Warranty and Returns Policy

WARRANTY

1. Limited One Year Warranty on Astrozap Dew Shields and Other Products Manufactured by Astrozap

Astrozap warrants to the original retail purchaser that each product manufactured by Astrozap will be free from defects in materials and workmanship for a period of one year from the date of purchase. This warranty shall not apply if it is shown that the defect or malfunction was caused by abuse, mishandling or unauthorized repair of the product.

Use of a Dew Controller on an Astrozap Dew Heater other than the Astrozap Dew Controller AZ-720 will void the warranty on the Astrozap Dew Heater. Only Astrozap Dew Controller AZ-720 should be used with Astrozap Dew Heaters because damage can result from overheating.

During the warranty period, Astrozap will repair, replace, or refund, at its option, any such defective product or part thereof at no cost to the purchaser for parts or labor.

Please follow these guidelines and steps to start your warranty return:

A. Contact us to get a warranty return authorization number (WRA#) and start the warranty return process. No warranty return will be accepted without an WRA. To request an WRA, please contact us by phone or email (512.295.0818, sales@astrozap.com) and provide us with the following:

  • Original order date
  • Original order Number (receipt is best)
  • Product SKU# and Description
  • Detailed description of defect
B. Use the following steps to prepare and ship your warranty return to us:
  • Package well to prevent damage in shipping.
  • Be sure you include all the original product parts/accessories associated with the defect.
  • Please include (print is best) your name, address, email address, phone number, WRA and description of defect inside the package.
  • Create a warranty return shipping label including:

From (your address)

To Astrozap Returns WRA # ____________
1320 Cabelas Drive  Buda, TX 78610

  • Ship your package with a service that is trackable (UPS, FedEx or USPS) and we recommend that you insure your package to protect you in case it is damaged during transit to us.

Once we receive your warranty return, we will inspect it and contact you with the resolution of your defective product. The original purchaser is responsible for shipping the defective product to Astrozap. Astrozap will be responsible for the shipping cost to return the new or repaired product back to the customer.

2. New Products Not Manufactured by Astrozap

Warranty claims for any Celestron, Sky-Watcher or Explore Scientific Product purchased from Astrozap must be made by you directly contacting the manufacturer. Should you need any additional help from Astrozap after contacting the manufacturer, we are there to support you for any additional help we can offer. However, it is the ultimately the responsibility of the manufacturer to fulfill any warranty claims.

3. Used Gear Purchased from Astrozap

Astrozap does not offer warranties for Used Gear. However, we do allow returns for USED GEAR that is experienced to be defective upon arrival (see RETURNS below).

 

RETURNS

All of us at Astrozap work hard to exceed our customers’ expectations. This includes making sure that you are 100% satisfied with your purchase. Astrozap offers a 30-day return policy on new products purchased from Astrozap. We do not offer a return on Used Gear unless the product received is experienced as defective. Any issues with the product after the warranty period will fall into the Warranty Policy for resolution. Please note that there are only a few items that are non-returnable: Gift Cards, Books, Maps and Solar Material.

1. Products received as Defective

If you receive a product that you experienced to be defective, please contact us immediately by phone or email (512.295.0818, www.astrozap.com) and provide us with the following:

  • Order date
  • Order Number
  • Product SKU# and Description
  • Detailed description of the product problem you are experiencing.

For products manufactured by Astrozap (or Used Gear), we will work directly with you to resolve the situation. For other products sold by us (Celestron, Sky-Watcher and Explore Scientific), we will guide you in contacting the manufacturer and keep in touch with you until the situation is fully resolved.

2. Products Received as Damaged

If you receive a product that you experienced to be damaged from the shipping process, please contact us immediately by phone or email (512.295.0818, www.astrozap.com) and we will guide you with the process to resolve the problem.

3. Other Reasons for Returning

If you are returning an unused product for any other reason within 30 days of the purchase date, be sure that the product and components/accessories are not scratched or marked in any way, and all product packaging is complete and in original, undamaged condition and returned with the product. Please follow these guidelines and steps:

A. Contact us to get a return authorization number (RMA#) and start the return process. No return will be accepted without an RMA. To request an RMA please contact us by phone or email (295.0818, sales@astrozap.com) and provide us with the following:

  • Order date
  • Order Number
  • Product SKU# and Description
  • Reason for return
B. Use the following steps to prepare and ship your return to us:
  • Use an outer package and place the product package inside; do not label, mark or tape the product package itself (typically you will need to double box the product packaging).
  • Include all the original product parts/accessories, documentation and all packaging materials in the same condition as received.
  • Create a product return shipping label including:

From (your address)

To Astrozap Returns RMA # ____________
1320 Cabelas Drive  Buda, TX 78610

  • Ship your package with a service that is trackable (such as UPS or FedEx) and we recommend that you insure your package to protect you in case it is damaged during transit to us.

Once we receive your return, we will inspect it to confirm it is in the original undamaged packaging, with all the components/accessories and documentation. The product itself will be inspected for any signs of use including but not limited to marks/scratches, dents, dings, missing packing material, manuals, accessories/components, etc. If the product is found to be complete and in new condition like you received it, you will receive a full product refund (less shipping costs paid by you, if any).

If the product shows signs of use as noted above, is missing or has damage to any components/accessories or original packing material, your return will be subject to a restocking fee which will be determined upon completion of the inspection. In this case we will contact you with the fee and give you the option to accept the return amount or have us ship the product back to you.

Please note for returns in this category that original shipping expenses paid by you (if any) are non-refundable and that you will be responsible for return shipping expenses. It usually requires 5 to 10 business days for Astrozap to complete the return process. Your refund will be to the same payment method used by you for the purchase, and you should allow several business days to see the refund amount on your payment account. If the returned item was purchased with a gift card, the return credit will be in the form of a gift card or gift credit for the value of your return.