COVID Shipping Impact

Despite unprecedented challenges posed by COVID-19, Astrozap is very much open for business. Our supply chain is distributed and durable, which means we continue to source the products you need and ship them to you as quickly as we are able to fulfill orders. During these unsettling times, you will continue to receive the same high level of service you’ve come to expect from Astrozap.

Below are some answers to some frequently asked questions regarding recent events.

Is Astrozap fulfilling orders?

Yes. We are still fulfilling orders.

Are Astrozap's carriers still fulfilling shipments?

Yes. Depending on changing conditions, there may be shipping delays in which the carrier is working to get all packages delivered within the selected shipping time frame. Please note that our carrier, UPS, will continue to follow CDC and WHO instructions. Depending on future outcomes, our ability to ship may change.

Is Astrozap shipping internationally?

Yes. We are aware that some countries have restricted travel for its citizens; however, that does not affect cargo planes which are still allowed to travel.  Please note that our carriers, will continue to follow CDC and WHO instructions. Depending on future outcomes, our ability to ship may change. We will update this page if changes occur.

Why is there a major delay in shipping some products, like telescopes?

Unfortunately, due to the extremely high demand of orders and the shipping limitations with COVID that have been placed on some countries, there is up to a 8 to 10 week delay in getting product to ship.  We fulfill orders and ship as soon as the product arrives at our warehouse.  Please read each product description carefully to see if it is a known impacted product.   A notice will be put on each product and category that there is a COVID related fulfillment and shipping delay. 

 

Updated on October 4th, 2020